Client service center
Already with us? Let's take care of it.
Everything you need to manage your coverage between renewals: file a claim, make a payment, grab your documents, or update a policy. When in doubt, just call your office.
Claims
Submit a claim
We’re sorry you need this page, but we’re here to make it painless. The fastest way to start is to submit a claim online, or call your local office during business hours and an agent will walk you through it and notify your carrier.
After hours or an emergency? You can also report a claim directly to your insurance carrier’s 24/7 claims line, using the number on your insurance card or policy documents. Either way, let us know so we can advocate for you through the process.
Billing
Billing & payments
With most policies, payments are made directly to your insurance carrier, so you can pay online, by phone, or set up autopay through their portal anytime. Look for the carrier’s name on your billing statement or policy documents.
Not sure who your carrier is or how to log in? That’s exactly what we’re here for. Call us and we’ll point you to the right place and help you avoid a lapse in coverage.
Documents
ID cards & certificates of insurance
Need proof of insurance? We can get you an auto ID card, a certificate of insurance (COI) for a job or landlord, or a copy of your policy, usually the same business day.
- Auto ID cards for a new vehicle, a traffic stop, or your glovebox.
- Certificates of insurance (COI) sent straight to whoever needs them.
- Policy copies and declarations pages for your mortgage or records.
Use the service request form, or call your office and we’ll take care of it.
Service request
Change a policy or request a document
Add a vehicle or driver, update an address, adjust coverage, or request ID cards and certificates. Fill out our online service request and we’ll handle the rest.
- Add or remove a vehicle or driver
- Update your address or contact info
- Adjust coverage or deductibles
- Request ID cards or a certificate of insurance
Start a service request
Our online form takes a minute. Tell us what you need changed and the right team member will take it from there.